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To set up a Call queue, in the Groups admin center, expand, choose, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to include a resource represent this Call queue.

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Select the button beside the resource account you wish to assign to this Call queue. At the bottom of the pane, choose the button. If you require to develop a resource account: Under, select the button to add a resource account for this Call line. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Key in a detailed. Agents see this name when a call is presented to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Agents see the resource account name when they get an incoming call.

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Assign outbound caller ID numbers for the representatives by defining one or more resource accounts with a telephone number. Representatives can select which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you want to enable agents to use for outgoing caller ID purposes. Select the button beside the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed phone number: Under, pick the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you have actually developed this brand-new resource account for calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. Once you have actually picked a language, select the button at the bottom of the page. Specify if you desire to play a welcoming to callers when they show up in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (up to 1000 characters) when the Call queue answers a call. Keep in mind When utilizing Text to Speech, the text must be entered in the language picked for the Call line.

Teams supplies default music to callers while they are on hold in a line. The default music provided in Teams Call lines is free of any royalties payable by your company. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are responsible for individually clearing and securing all necessary rights and approvals to utilize any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound effects, audio, brand names, names, and other content in the audio file from all appropriate rights holders, which might consist of artists, actors, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, manage or license the music copyrights, sound effects, audio and other intellectual home rights.

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Review the requirements for adding agents to a Call line. You can include up to 200 agents through a Groups channel. You must be a member of the team or the creator or owner of the channel to include a channel to the queue. To utilize a Groups channel to manage the queue: Select the radio button and choose (overflow answering service).

Select the channel that you wish to use (just basic channels are totally supported) and choose. The following clients are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you use this choice, it can use up to 24 hr for the Call queue to be totally functional.

You can amount to 20 agents separately and as much as 200 agents via groups. If you want to include specific users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and then select. To to the line: Select, look for the group, choose, and then select.

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Note New users contributed to a group can use up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call line. Essential Known problem: Assigning private channels to Call lines When using a private channel calls will be distributed to all members of the group even if the personal channel just has a subset of employee.

decreases the amount of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call queue need to utilize among the following clients: The current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Just mode. Agents who don't satisfy the requirements aren't included in the call routing list. We recommend making it possible for conference mode for your Call queues if your agents are using suitable clients (overflow virtual receptionist). Idea Setting to is the advised setting. overflow answering service. As soon as you've picked your call addressing choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in queue for approximately 2 seconds when first joining the call.

If you need to use Conference mode, select,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less calls in queue than available representatives, only the first 2 longest idle representatives will be provided with calls from the queue. When using, there might be times when an agent gets a call from the queue quickly after becoming not available, or a brief hold-up in receiving a call from the line after appearing.